not charging

[hazel1]

My phone will not charge via Type C port or via wireless charger. I have just paid it off and have ordered a new Samsung however this will not arrive for a few weeks

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

or contact the manufacturer direct

[MI5]

@hazel1 

Use an old spare phone or a cheap one off Amazon to tide you over.

You can put your O2 sim in any unlocked or O2 phone.

[Enlli]

Can you not let a phone repair shop look at your present handset?  It may be a cheap repair and when the new one arrives you will have a spare or something you can sell on