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Mobile Network not available for voice calls

parigby
Level 1: Joiner
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‎09-04-2021 13:49 - edited ‎09-04-2021 13:51

‎09-04-2021 13:49 - edited ‎09-04-2021 13:51

Have just switched my PAYG sim from  a OnePlus to a Motorola Edge. Everything is fine, except l cannot make nor receive calls, the message being " mobile network not available for voice calls " 

 

Any ideas anone ?

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gmarkj
Level 66: Unequalled
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on ‎09-04-2021 14:12

on ‎09-04-2021 14:12

Did you get an error message when you turned the phone on?
Can you use data ok and/or send text messages?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
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In response to gmarkj
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on ‎12-04-2021 18:17

on ‎12-04-2021 18:17

Hey @parigby how are you getting on with this one? Do you still need some assistance? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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