cancel
Showing results for 
Search instead for 
Did you mean: 

Mms

Kasiakrysztofia
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have problem with my phone I can not send mms at all. My phone is set up. Can you help me? 

Message 1 of 5
3,022 Views
4 REPLIES 4

gmarkj
Level 66: Unequalled
  • 12880 Posts
  • 95 Topics
  • 1172 Solutions
Registered:
Are you on contract or pay as you go?
Sending MMS will be a chargeable activity, but if you send via Whatsapp or Messenger they use data which you will have from your tariff/bundle.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 5
3,016 Views

O2Sean
O2 Support
O2 Support
  • 148 Posts
  • 1 Topics
  • 10 Solutions
Registered:

Hi @Kasiakrysztofia ,

 

If on contract do you have a spend cap setup? as MMS isnt included in your text messages and its a chargeable service?

 

If on Pay n Go, MMS isnt included in your bundle. Do you have credit in your phone to send it?

 

Thirdly do you have Internet access(mobile Data) turned on , on your phone with the correct MMS settings?

signature
Message 3 of 5
3,015 Views

jonsie
Level 94: Supreme
  • 95674 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Switch off wifi and try

mms are chargeable so use whatsapp if possible which are obviously free

Message 4 of 5
3,009 Views

MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
Many people reporting the same issue. Must be an O2 problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
3,006 Views