Lost phone

[Anonymous]

Hi ya do I have to phone to report phone lost

[MI5 · Accepted solution]

Hi @Anonymous

You need to speak with O2.

Guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

[Cleoriff]

@AnonymousPlease come back and read the above advice as we are not customer services. Don't forget to inform the police to get a crime reference number (or someone may hand it in.) Also if insured, then let insurers know...

[jonsie]

Do this urgently as you are responsible for usage on the phone until you report it but I believe limited to £100.

[MI5]

Yes, both of you correct.
From our community help link:

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

[Martin-O2]

@Anonymous Did you manage to contact customer services to report your phone missing? 

[clivityuk]

This happened to me tonight as well.  LOST my DAMN phone.....says to CALL a number BUT I LOST MY PHONE!  lol who has a landline anymore?!  Seriously.....that makes zero sense if you lose it late late at night.......

So frustrated.......cannot call as I LOST MY PHONE.......there should be an online portal for this crap.....afraid someone is going to torch me (whoever has my damn phone)

 😞

[clivityuk]

And this is why I am awake at 6:38AM....waiting for online help to come alive at 8AM......no other way of contacting

Frustrated!

[Cleoriff]

Hi @clivityuk The lost and stolen line is open for 24 hrs a day. You could have borrowed a phone to call... People do have landlines and there is a number to call if you have access to one. There is an online form you could complete ...All methods of contact are in this link..https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

You must report it within 24 hrs...

From the link above

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

• If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
• If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

[MI5]

Do none of your friends have a mobile phone you could call on?