Locked out of my phone

Mary · ‎31-07-2018

I received my upgrade yesterday and tried to set it up,a galaxy J3 2017,and I have somehow locked it. I have tried password but no luck. Is there someone who can help me fix this issue please?

Bambino · ‎31-07-2018

@Mary Enter the wrong password 10 times and it will ask you to reset your device with your Gmail address and password.

I DO NOT WORK FOR O2

MI5 · ‎31-07-2018

Hi @Mary
What do you mean exactly by locked?
Can you not get past the lock screen when you turn on the phone or is it something else?
When you set up the phone it would have asked you to enter a 4 digit PIN. Have you tried that PIN to see if it unlocks?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎01-08-2018

Hi @Mary, I'm sorry to hear you can't use your new phone properly yet

Did @Bambino's advice help you get this sorted? If not, could you please give us some more details as per @MI5's post above?

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