Solved: Re: Help S5 mini camera

Poppysmum · ‎26-08-2015

Last night my S5 mini said it had a software update. I downloaded this update and 😞

Yesterday before download camera on phone was working. Found out today when trying to use camerait isnt working now. box comes up that says Warning camera failed

I have connected phone to kies to back it up and do a factory restore and phone wont connect says it needs to be on MTP the thing saying this isnt coming on phone screen so i cant connect my phone to laptop.

@Anonymous or anyone cn you help please ? Thank you.

MI5 · ‎26-08-2015

First off, can you turn off, remove battery for 5 mins, then try again.....
If not done already ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-08-2015

Anything on the pull down menu when connected ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎26-08-2015

No nothing i looked there first .

MI5 · ‎26-08-2015

First off, can you turn off, remove battery for 5 mins, then try again.....
If not done already ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎26-08-2015

Will do that back soon I have turned phone off and on a few times but didnt take battery out.

MI5 · ‎26-08-2015

It needs to power down fully so leave it 5 mins with battery out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-08-2015

If camera still isn't working, go into:
Settings.
Application manager.
Select Camera App.
Press “Force Stop”
Press Clear Cache button.
Press Clear Data button then check camera again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎26-08-2015

MI5 you are brilliant my camera is now back on and my phones connected to kies .

Thank you so very much you are the star community member for today and made me and very happy

MI5 · ‎26-08-2015

My pleasure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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