Email

[Anonymous]

how can I email someone about why I was not told about the discount availlable if you paid up-front for an HTC one M? 

When I asked I was told that they did not take payments in the shop for the phone, no mention of the discount outlined on your upgrade sites.

[Anonymous · Accepted solution]

Hi @Anonymous and welcome to the Community.

O2 No longer have an email service for general enquiries. I would recommend you call customer services on 202 for free to discuss your concerns.

If that doesn't give you your desired solution then you can then (only after you have tried customer services) contact complaints via email at complaintreviewservice@o2.com

Please let us know how you get on

[Anonymous]

Hi and Welcome to the Community Forum.

If you purchased in store then try their first.

If online Customer Service http://www.o2.co.uk/contactus

The Complaint Link is http://www.o2.co.uk/how-to-complain/complain

Or write to O2 preferably via Recorded Delivery to :

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Good luck.