Solved: Re: Copy of receipt and imei number

Anonymous · ‎09-01-2017

Hi, ive recently upgraded to a galaxy s7 and the deal was that I got some free speakers. In order to progress it I need to supply the receipt and imei number. As this was done online I don't have these. Can anyone tell me how I can get hold of it. I have been looking for an email address to contact o2 but can't find it anywhere..thanks in advance.

MI5 · ‎09-01-2017

The IMEI number is on the phone.
If you dial *#06# it will be displayed or it will be on the box.
You receipt is electronic and will have been emailed to you. You can also find copies under your orders in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎09-01-2017

There is no email address but you could contact customer service

http://www.o2.co.uk/contactus

MI5 · ‎09-01-2017

The IMEI number is on the phone.
If you dial *#06# it will be displayed or it will be on the box.
You receipt is electronic and will have been emailed to you. You can also find copies under your orders in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-01-2017

Hi,

I had the same issue. If you speak to someone on the o2 live chat they can organise a proof of purchase to be e-mailed to you with the IMEI number on it. I received mine on the same day as I requested it and have now submitted my claim for the speaker.

Hope this helps,

Greg

Anonymous · ‎07-02-2017

Hope you got it sorted but wow the speaker is brilliant got the blue one

MI5 · ‎07-02-2017

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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