Can't receive txts on my new samsung

[Soph_Grit86]

Hi I have just received my Samsung a40. I was previously an Apple user. I am not receiving any txt messages . I have turned off my I message and face time but still no joy. Any ideas what it could be ?

[jonsie]

Some help here @Soph_Grit86 

Guide: Text Message Tips (not sent or received) 

https://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging

you may need to call

Guide: Coronavirus Community Help and Support 

[MI5]

@Soph_Grit86 

Deregister iMessage on your iPhone or online

If you switched to a non-Apple phone and aren't getting SMS/MMS messages, you might need to deregister iMessage.

Deregister iMessage on your iPhone

If you still have your iPhone, you can deregister iMessage with these steps:

1. If you transferred your SIM card from your iPhone to a non-Apple phone, put it back in your iPhone.
2. Make sure that you're connected to your cellular data network.
3. Tap Settings > Messages and turn off iMessage.
   
   

[MI5]

@Soph_Grit86 

Deregister iMessage online

If you don't have access to your iPhone, you can deregister iMessage online. After you complete deregistration, your phone number is removed from iMessage services. You should be able to receive text messages straight away but it might take a few hours for some Apple devices to recognise that you're not using iMessage when they send you a message.

If someone sends an iMessage to your Apple ID, you'll get it on your other Apple devices. If someone sends a text to your phone number, you'll get the message as an SMS/MMS only on your phone.

https://support.apple.com/en-gb/HT203042