Solved: Can't pick up voicemail?

Anonymous · ‎17-12-2013

I have a Samsung Galaxy S3 Mini, haven't had it long, and I got a voicemail today.

When I dial 121 it says "conditional call forwarding activated", I'm met with one extended tone, and then it cuts off. I've tried typing my pass key, and it does nothing.

I really need to pick this voicemail up because it's from a person I'm meeting with tomorrow.

MI5 · ‎17-12-2013

@Anonymous wrote:
The phone says to dial 121. Oops!

It's not set up correctly for O2.

Open the phone dial key pad, then press Menu >Call settings. Look for Voicemail Number and touch to open. Remove 121 and enter 901. Press "Done" and the phone will always dial 901 from now on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-12-2013

You should be calling 901.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-12-2013

The phone says to dial 121. Oops!

MI5 · ‎17-12-2013

All info re VM here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎17-12-2013

that is vodafones number for voice mail

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MI5 · ‎17-12-2013

@Anonymous wrote:
The phone says to dial 121. Oops!

It's not set up correctly for O2.

Open the phone dial key pad, then press Menu >Call settings. Look for Voicemail Number and touch to open. Remove 121 and enter 901. Press "Done" and the phone will always dial 901 from now on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-12-2013

Thank you so much!

MI5 · ‎17-12-2013

Anytime

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎17-12-2013

Just curious, did the phone come from Vodafone?

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Anonymous · ‎17-12-2013

I bought it from ASDA, it was unlocked, but it did come with a Vodafone SIM card! I guess I had a total memory lapse!

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