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Can't activate eSim

Abswing94
Level 1: Joiner
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Registered:

‎25-10-2024 15:40 - edited ‎25-10-2024 15:42

‎25-10-2024 15:40 - edited ‎25-10-2024 15:42

Can't activate eSim

 

Just recently got a new device, it's supposed to be an eSim. I have my old device and when it asks to use my old device to scan the code on my new one it doesn't work.

 

I didn't get an eSim pack to scan a QR code on the new device.


Can you help me activate it please.

 

I have checked My O2 and the Install My Sim section and it just has this

 

Abswing94_0-1729867319080.png

 

 

Thanks

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MI5
Level 94: Supreme
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on ‎25-10-2024 15:54

on ‎25-10-2024 15:54

@Abswing94 

You need to ask O2 to push a new esim to your MyO2 or go in store with photo ID.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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