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Happyduck · 27-10-2023

It’s 2023 but welcome to the club, I’m the latest victim of the ‘no-OTP-gate’. Mu number was switched from Virgin Mobile to O2 in July, everything went smoothly until this Tuesday, I have since stopped receiving any texts. I asked my friend to send m...

Happyduck · 06-12-2023

Thank you - have just had my switch to another provider completed today. Text messages have come back like miracle iMessage can pick up my number too! I somehow hope that O2 could have known what they were doing and would have fixed it by re-provisi...

Happyduck · 28-11-2023

After more than 30 days of of back and forth pushbacks, the network team did not make the callback as promised. The call centre is utterly useless, they failed to follow up with the callback but instead keeps pushing back the timeline from 48 hours t...

Happyduck · 30-10-2023

Thanks for the heads up! Fine with losing connectivity if the time window is reasonable and they can fix the issue, I just thought whether it is worth mentioning to one of the social media team (who I’ve been messaging with) about the ‘de-provision/r...

Happyduck · 29-10-2023

I am on my O2 SIM card. My virgin SIM card stopped working one day last summer when I was abroad, only to learn from my email inbox I was ‘enrolled’ to O2 and someone ‘ordered’ an O2 SIM card on my behalf, which was quite an unpleasant surprise - it ...

Happyduck · 28-10-2023

I’m in the same boat here, only difference is that I was migrated to O2 from Virgin and texts came through fine for the first two months before last week.and as you said, phoning them is completely useless because the call centre has no adequate comp...

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