The future of the O2 community

[ColinO2]

Hey everyone, 

We wanted to address some recent discussions about the future of the O2 and Virgin Media communities that have been taking place on the forum. 

As you know Virgin Media and O2 officially announced their merger back in June of 2021. Since then we have seen the launch of Volt, which provides benefits to customers of both Virgin Media and O2, The opening up of Priority for Virgin Media customers and the recent migration of Virgin Media mobile customers to the O2 network. Along with lots of changes to processes behind the scenes this has been part of a wider project to bring both sides of the business closer together. 

This brings us on to the community space and our long term plans for both communities. You might have noticed that the Virgin Media community has recently updated to the same platform version that the O2 community is using, which has a very similar look and feel to O2's community. 

Our intention is to bring both communities together in one space, taking the best bits from both communities and building something even greater! The planning for this change is still in the early stages and we haven't fully explored exactly what this combined community will look like. 

Over the coming weeks and months we will be contacting the member base both privately and publicly to ask for your help, suggestions and feedback so you can help us shape our plans for the future. The most important part of any community is our members and your input on this process will be invaluable in helping us build a better community for both Virgin Media and O2 customers.  

We understand that this is big news and will be one of the largest changes to ever happen to the O2 Community; likewise on the Virgin Media Community. Please use the comments to share any thoughts, concerns, ideas or feedback you might have. Whilst we won't have answers right away your input will greatly assist us in the planning phase of this project. 

Colin, Chris and the community team. 

[pgn]

Now that's quite a challenge.  Will the merged forum transition from O2 Blue on the left to VM Red on the right, one wonders? 😁

Like this, VM to left I suspect 🤔

Still feels "strange" over there, though - and I still have not found the equivalent on the VM side of:

1. 

2. 

And just to show I have been there

[MI5]

How will the merger work if a person is a member of both forums with different usernames?

[Bambino]

The End

[Enlli]

Regretfully the Virgin Mobile forum has become bereft of members over the last couple of years (I've been there for over ten) Because of that Agents jump in ofter within minutes. That's OK, but the volume of misinformation that goes out is quite high

Hope that doesn't happen here 

[pgn]

Misinformation? Perish the thought 🤣

[RunrigForever]

An Old Saying:

All PROGRESS ... isn't ... FORWARD !!! ..... ..... ..... (With No Offence meant ... to ... Any Person or Organisation)

[Enlli]

Well, I've lost my ability to quote a post, but what is really annoying is you can't see when the last post was made and by who.

[pgn]

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@Enlli wrote:

Well, I've lost my ability to quote a post, but what is really annoying is you can't see when the last post was made and by who.

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Clear cache and cookies for community.o2.co.uk and o2.co.uk - sometimes needed after a Khoros refresh, @Enlli.

[Enlli]

@pgn Done that, but talking to other VIPs we are all in the same boat.

Not knowing the date and username of the last post in the thread is proving particularly annoying