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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 31565 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 80072 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 8304 Views
  • 12 replies
  • 4 kudos

Resolved! Travel

Can you tell me how I am covered for using my phone in United States? I have 2 phones on my account. xxxxxxxxxx snd xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Vaun by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos

Volts not registered with Virgin

Why is Volts not activated in my big in media account, no extra broadband speed.

Percy by Level 1: Joiner
  • 429 Views
  • 2 replies
  • 0 kudos

Resolved! Switching from Sky to Virgin Media O2

I am currently with Sky for broadband, TV and Landline and I am with O2 for my mobile.I am wanting to switch everything to Virgin Media O2. Do I contact Virgin Media or O2. Prior to Virgin Media merging with O2 I would have contacted VM to do the swi...

djb2 by Level 1: Joiner
  • 786 Views
  • 3 replies
  • 0 kudos

Cancelled Virgin Media account including Volt O2 sim

Hi,After receiving a letter from Virgin allowing me to cancel due to the recent price rise. I rang to do that on 3rd April stating the O2 sim was to be cancelled as well. However money was still taken from my account for the bext couple of months by ...

JimboW231 by Level 1: Joiner
  • 725 Views
  • 5 replies
  • 0 kudos

Resolved! Lost Volt Benefits

I recently paid off my device plan for my phone. With that they said that they would lower my monthly sim payments whilst retaining the double data for VOLT. However this hasn't been the case. Note that the plan has not changed at all, i simply paid ...

darril07 by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Resolved! Volt benefits applied to new sim deal?

Hello Last week I changed on to a new sim monthly deal through uswitch. I chose one that advertised volt benefits and it showed this when I went through checkout (sim deal for 30GB with boost up to 60GB). My data allowance is only showing 30GB at the...

lisaspoon by Level 1: Joiner
  • 767 Views
  • 2 replies
  • 0 kudos

Resolved! Volt benefits

Hi I’m a virgin media and o2 customer I’m getting an increase in download and upload speeds on my virgin media broadband but I’m not getting an increase in my day allowance from o2

Roy66 by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I have changed my tarriff and i am with Virgin Broadband do i get double data

Phil17856 by Level 1: Joiner
  • 358 Views
  • 2 replies
  • 0 kudos

Unable to link Volt on my02 app

Keep getting an error stating the below when trying to link my volt to my household VM. "This information is not available at the moment. Please try again later." Any chance I can get some guidance on a workaround? Thank you! **Solved - Started worki...

Migfin by Level 1: Joiner
  • 410 Views
  • 1 replies
  • 1 kudos