@D5
Contact O2 as per the email you received.
Guide: How to find help & contact O2
You can cancel your contract any time in the next 30 days by calling 202, free from your O2 phone, or on 0344 809 0202. If there’s an outstanding amount left on your device plan, this will still need to be paid off, either by continuing with the installments already set up, or you can opt to pay it off in full.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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