How do I get volt benefits applied to my wife's account?

[Nick-F]

I'm a newish o2 customer and a long time virgin media customer. 

I've managed to get volt benefits on both my o2 account and my virgin account successfully, but my wife has also moved to o2 and volt hasn't been applied to her o2 account. 

Is this something I can take care of, or will she need to do it? 

For clarity, we're at the same address so I think that means she's eligible too. 

Thank you! 

[MI5]

@Nick-F 

She needs to follow the link in her MyO2.

Volt Megaguide 

[Nick-F]

That'd be great if there was a link in her my o2... 

[MI5 · Accepted solution]

@Nick-F 

Contact customer service then I guess. Message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.