Solved: Cancellation due to Not needing service

BenDavies · ‎23-09-2023

Hello, I have been signed up for this serice via Virgin Media without much infomation and would like to cancel this monthly payment.

Enlli · ‎24-09-2023

The SIM is part of your total package agreed with Virgin.

Two things.

1 If you cancel the SIM you may well have to renegotiate your broadband from Virgin

2 If you are not leaving Virgin and if you are over 14 days into your contract then O2 will require you to pay the balance of your contract as an early termination fee.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

pgn · ‎23-09-2023

If you do not need your O2 service any more, @BenDavies - Guide: Cancelling Your Contract. Good Luck.

Links to O2 Social Media Team here

Enlli · ‎24-09-2023

The SIM is part of your total package agreed with Virgin.

Two things.

1 If you cancel the SIM you may well have to renegotiate your broadband from Virgin

2 If you are not leaving Virgin and if you are over 14 days into your contract then O2 will require you to pay the balance of your contract as an early termination fee.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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