pac code

[jimmy66666]

some one has stolen my number 4 time i got it back today then tonight i have received 2 text messages from 

lycamobile saying your pac code has been accepted

i have not requested this transfer how do i stop my number going again

[Bambino · Accepted solution]

@jimmy66666 It sounds as if someone has the password to your account. You need to change it asap. Then you need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[jimmy66666]

thanks for reply i have changed my password on each occasion my number has bee stolen then when i contact

o2 whoever is doing it has managed to change the password again i got my number back today at 3pm at 7.30pm i received the message from lycamobile i can 100% guarantee its no one i know as i live on

[madasaf1sh]

@jimmy66666 

It sounds like its someone you know, or your password isnt strong enough / reused

I would also contact LycaMobile, as someone is getting a pac code linked to your o2 account, and ask them to stop the port.. 

It might be worth reporting to Action Fraud as well at https://actionfraud.police.uk

[jimmy66666]

its not someone i know i live on my own i got the number on a saturday the next day they requested a sim swap the pac code and ported number they have done this 4 times if it goes out tomorrow its the 5th time

i want to report to action fraud but what do i report ? data breach ? they have stolen my number ?

[jimmy66666]

Hi thank you for good advise i contacted o2 at 8am followed your instructions and managed to have the port out stopped once again many thanks for your advice