nO sIGNAL

[ReenieF]

I have a new phone and sim it has been working now all of a sudden have no signal.

I have checked the area and all ok.  My colleague at work is also on 02 and her signal is fine.

Please help 

[MI5]

@ReenieF 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

[Enlli]

Sorry, this is a community forum made up of customers. You will need to contact O2 direct by one of the ways in this guide

Guide: How to find help & contact O2 

Social media can be slow but is UK based and gets better results

[Bambino]

@ReenieF If you have an O2 store near you, call in and ask them to do a sim swap for you to eliminate a faulty sim as a possible issue. Be sure to bring photo ID with you.

[MI5]

Replacement sim in store covered in guide I posted above @ReenieF