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my mail app when opened was a blank white screen now my phone has frozen

lisa49
Level 1: Joiner
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Registered:

Iphone SE went to open mail this morning and got a plain white screen, came out used my phone as normal, went back in and now I cannot use my phone, it will not allow me to turn it off using the off button or using off and volume to restart, I am getting whatsapp notifications but cannot open them, I have asked sir but she is unable to open anything.

 

What strange is I am charging up my old Iphone 6 and the mail app has disappeared please help

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Cleoriff
Level 94: Supreme
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Hi @lisa49 

There's some trouble shooting tips in this article. Obviously a common problem

https://www.ikream.com/fixing-apple-iphone-se-screen-stuck-frozen-unresponsive-due-software-malfunct... 

Veritas Numquam Perit

Girl in a jacket
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