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eSIM profile question

LeanneHarness
Level 1: Joiner
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So I upgraded to a sim only tariff and downloaded my eSIM, went through all the instructions and now I have two profiles on my mobile service page. My primary number which shows my actual phone number and the eSIM. If I turn off the primary number it says no sim even though I’m supposed to be using the new eSIM profile. Do they work in tandem, do I have them both turned on or will the old physical sim stop working. The process was simple but I’m now left wondering what profile I’m supposed to be using etc. anyone help?

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MI5
Level 94: Supreme
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@LeanneHarness 

Take out the physical sim and see if the esim activates.

If not, delete the esim and stick with using the plastic sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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