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Resolved! Prepare phone for repair

Hi. I am due to return my iPhone 12 mini for repair. A faulty camera. Everything else is working fine. I asked the guy at O2 if I needed to turn off my Lock Screen passcode and face recognition settings and he said no - but looking at the 02 site it ...

Mahler by • Level 1: Joiner
  • 1010 Views
  • 2 replies
  • 0 kudos

Account hijack

I think someone is trying to hijack my account on O2. I've recently switched my sim over to Sky but tonight I've received 10 text messages from O2 UK stating the one time passcode I'd requested will be sent shortly. I've then received the text with t...

CHRIS34 by • Level 1: Joiner
  • 2506 Views
  • 6 replies
  • 0 kudos

Resolved! Aerial

I have a had a tariff change by aerial communications from 02. Is this legitimate?

Np1 by • Level 1: Joiner
  • 577 Views
  • 1 replies
  • 0 kudos

No internet at all on my new phone

I have a new contract with 02 and I am on day 4 with my new iphone 12 and I have no internet whatsoever unless I am connected to wifi. My husband is on o2 as well and has no problems. So it is obviously not a network issue. I have manually reset my s...

JodieD by • Level 1: Joiner
  • 467 Views
  • 1 replies
  • 0 kudos

Resolved! MyO2 help!

The app says that I can’t log in to MyO2, because I’ve not had the account for 48hours, yet I’ve had issues logging in for the past 10+ years… please help! I just wanna see my statement without having a stroke

DannyG123 by • Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos
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