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Resolved! Accidently ordered an esim - now cannot make calls or texts

I wondered if someone could help? I've just upgraded my tariff and chose the eSim option, as it said that my device was compatible. After my order went through, I've found that my existing sim card is no longer working and it turns out that my phone ...

mobile number issue

hi i have o2 account with 4 different sim only plan . 4th Aug i have contacted O2 regarding one of my number to freeze and bar to another number because i lost my phone since then one of mobile number which i called to freeze its stop working complet...

iPhone imei blacklisted - Help

Hi I bought my daughters iPhone 14 from music magpie in August last year . Continued with contract sim only with O2 .last week the phone stopped working, receiving/ making calls and texts. I went into 02 shop and they tried different sims but didn’t ...

you can’t make any changes on this page at the moment o2

I need your help my esim has got stuck and is giving the below error and I am unable to use it " on your account, you can’t make any changes on this page at the moment o2" I have been following up and customer service is saying it will take 10 days. ...

Bought unlocked refurbished iphone11 but o2 won't unlock SIM

I am an o2 customer along with my partner. I recently bought her a refurbished iphone11 which is unlocked but when I tried to change her old phones o2 SIM to the new phone it tells me that the 'system SIM' is locked. I phoned o2 and the person there ...

Unable to upgrade, or add bolt ons

I was wondering if anyone had any advice as customer services told me they don't know...I was trying to change my sim only tariff as I am out of contract but it shows the error 'We can't process your upgrade at the moment because we're working to fin...

Roaming data not working

Was in netherpands and was working fine. Now in France and its not finding any data signal. Help please

Refund

I would like to request a refund please for £16.26 owed to me

Upgraded phone and now no working SIM

Hi, I upgraded my phone on the 28th July. The phone arrived and my physical sim was immediately blocked and the esim is unable to be activated as my sim swap order is still “processing”. I have been on the phone to o2 every day for 10 days, I’ve been...

Resolved! Does O2 support number sharing with your galaxy phone and watch? If so, how?

I have just got a Samsung Galaxy Watch 7 and its fine over bluetooth but I want to be able to use my phone when it's not with me via my watch. I have activated my watches esim, but the watch seems to have a different phone number to my phone, which s...

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