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Resolved! Order is stuck had no response

i am at my witts end and i really do need some help in regards to my order. I upgraded my phone on the 2nd of September for a click in collect now in store - i went to store the next day and was told they had no record of my order. Now i have called ...

Resolved! Galaxy Watch 4 ESim not provisioned for calls

After an hour and a half talking to 4 different o2 members of staff last week, I finally received my Esim card in today's post fir my Galaxy Watch 4.I followed the instructions and to my surprise, everything went to plan instantly. The phone scanned ...

GJ1 by • Level 1: Joiner
  • 2089 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my number and no signal

Changed from pay as you go to pay monthly. I have filled in the form and all, lost signal in my old sim so put my new sim in my phone and I haven’t had any signal for the last 24hrs. Tried turning my phone off and on again and tried taking sim out an...

Jason5 by • Level 1: Joiner
  • 1810 Views
  • 1 replies
  • 0 kudos

Resolved! Activate data on new sim card

Hello! so my phone was stolen at the weekend and I got a replacement SIM card for it yesterday. I still have no data and it’s been over 24 hours. When I spoke to someone at o2 they said something about calling them and something about barring or some...

Leee93 by • Level 1: Joiner
  • 471 Views
  • 2 replies
  • 0 kudos

Resolved! Faulty phone return

HiI am due to return my iPhone for repair and have read O2’s prep page but it does not answer the questions I have. I hope someone can help. Can I back up and reset my phone before returning it for repair (faulty camera)Or at the very least sign out ...

Mahler by • Level 1: Joiner
  • 785 Views
  • 3 replies
  • 0 kudos

Resolved! Daily data allowance

Why, when I have plenty of data left in my plan, does it stop me streaming some evenings saying I have used up my daily data allowance? Thanks

Resolved! How do I report a network fault

Hello I have now been without a signal for 24hours I do not know how to report the fault i have checked the network status checker all it says is theres a fault but it doesn't help me any further than that, I need my phone for my job and my phone doe...

Naomi6 by • Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please , new sim number is xxxxxxxxxxxxx ...

Ross5 by • Level 1: Joiner
  • 1072 Views
  • 6 replies
  • 0 kudos

Resolved! Question re unlocking an old phone

I have a new phone and a new contract with O2 and kept my number. I gave my old phone to my grandson for his first day back at school...but it doesn't work as they don't have an O2 sim. I read that you go into the my O2 app to unlock the old phone, b...

Su1234 by • Level 1: Joiner
  • 4133 Views
  • 28 replies
  • 0 kudos
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