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Forum Posts

Resolved! Travelling

Hi, do I need to change my phone settings when I go abroad so I can still use my phone? Cheers

Sean2206 by Level 1: Joiner
  • 661 Views
  • 3 replies
  • 0 kudos

Resolved! Not receiving sms

I just got a new Samsung A12. All working fine except I'm not receiving text msgs. Sending is working fine.

Sylvia42 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Resolved! Fallen for scam

Hi,I think I have fallen for a scam, someone phoned me about half an hour ago saying they were from O2, they confirmed my email address and told me they would send me a text with a security code, which I read back to him. I know it was a really stupi...

ER4 by Level 1: Joiner
  • 1175 Views
  • 3 replies
  • 0 kudos

Resolved! Age restricted

My internet access seems to be age restricted. How can I change this please?

Resolved! Is Egypt covered in the travel bolt on?

I’m going on holiday to Egypt and can’t see it on the list of counties covered by the travel bolt on. Will I be able to use my phone and what will the charges be?

SA1971 by Level 1: Joiner
  • 4725 Views
  • 1 replies
  • 0 kudos

Data Roaming not working

I have an iPhone SE. Travelling in Canada. My subscription includes the o2 Travel Inclusive Zone Bolt On. I cannot get data roaming to work here in Canada. Can anyone help solve this problem?

KayDot by Level 1: Joiner
  • 1053 Views
  • 4 replies
  • 0 kudos

Resolved! No order confirmation email

So I've upgraded my phone recently, but haven't received an email with order confirmation, which I need to claim Samsung Chromebook. I already received my phone and everything but don't have a proof of purchase that I could send with the claim.

rmach1990 by Level 1: Joiner
  • 1018 Views
  • 3 replies
  • 0 kudos

Resolved! Very Poor Mobile Signal

My wife and I are both on O2 sim only Monthly contracts, but since recently moving house, our mobile signal is almost non existent inside the house, due to thick insulation on the external stone walls. We both activated WIFI Calling on the O2 App, ho...

Resolved! Paid bill no service

I’ve just paid my phone bill and I’ve turned my phone on and off 5 times since paying it and my services are still not working. Can someone tell me why this is?

South07 by Level 1: Joiner
  • 2400 Views
  • 2 replies
  • 0 kudos