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Forum Posts

Resolved! MY 02 Doesn't accept mobile number

I am unable to log into my O2 and use the features as my mobile number is not accepted! I get a message saying it is already registered to another account but unable to rectify the issue!

AntK18 by Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Resolved! Dual virtual sim

Good evening , I would like to download the software so that I'm change my iPhone 11 to a dual sim . The primary sim being my Uk number and the secondary virtual sim being my spanish number . Please let me know if this is possible. [mod edit: please ...

Lou8 by Level 1: Joiner
  • 592 Views
  • 1 replies
  • 0 kudos

Resolved! Rubbish or no signal

I have been with o2 forever but the last Yr of so I get no signal people can't ring me or hear me I struggle to ring anyone

Lisa06 by Level 1: Joiner
  • 2711 Views
  • 1 replies
  • 0 kudos

Resolved! number switch

taken out a new contract for my girlfriend, was told it would be 48hrs to switch her over to her existing phone number which she wants to keep. 48hrs past and she's still waiting for this to be done, i supplied pac number as required what is the hold...

samt999 by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! Trying to report fraud

I've spent all morning trying to contact O2 about fraud but they clearly don't care! I tried to call 202 to report fraud. 9/10 times the robot thought I was saying broadband and wouldn't let me say NO!. Finally once it understood the word fraud the r...

Jack90 by Level 1: Joiner
  • 637 Views
  • 1 replies
  • 0 kudos

Resolved! 3G on phone

My phone will only give me 3G since my sim upgrade yesterday, used to get 4g . Any ideas ??

Phil1965 by Level 1: Joiner
  • 6408 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming charges

My latest bill shows £42 for data used in Morocco but I wasn't in Morocco. I was however in spain and Gibraltar. can this be amended

AdieMacl by Level 1: Joiner
  • 1204 Views
  • 2 replies
  • 0 kudos

Resolved! 4G Browsing Issues

Hi, I have an iPhone 7 running IOS 15.1 and am using 4g data to browse with, although on certain site pages and apps I am getting the error "Safari cannot open the page because it could not establish a secure connection to the server." I have tried u...

Kanteh123 by Level 1: Joiner
  • 2623 Views
  • 1 replies
  • 0 kudos

Resolved! Unrecognised number on my account

I have an unrecognised number on my account i have tried to change my password due to not remembering it and it’s sending a code to that number

Meri by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

Hi I have no signal at home. It’s always been weak since I switched to o2. Now I can’t even send a text so what am I really paying for?I’ve tried all the suggestions like switching on and off, resetting network settings, selecting o2 manually.

Rob16 by Level 1: Joiner
  • 846 Views
  • 1 replies
  • 0 kudos