Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Emergency calls only

Hi I'm only getting emergency calls only across my phone it's been like this for a couple of days my bill is paid and secondly I would like to set up a direct debit

Resolved! New to O2 keeping my number

I put my new O2 sim in my phone before texting swap to 20220 so now my phone is set up with the wrong number. I have put my old sim back and received a text saying they will move me to O2 at 6pm tomorrow. Will this be on my old number?

SallyR by Level 1: Joiner
  • 445 Views
  • 2 replies
  • 0 kudos

Resolved! Change payment type

I want to change my direct debit to my American Express card but I can’t as it asks for sort code and account number which does not match UK standards

Ncattell by Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! App account locked

I have changed my password online but when I try to access via the app it says app is locked. How can I get this unlocked?ThanksAngela

Resolved! Photo ID when collecting a phone

I'm meant to be collecting a phone for someone from an O2 store. It says online that I would need to bring my own photo ID and photo ID of the person who ordered the phone. Would bringing a picture of the other person's photo ID be okay to use or doe...

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by Level 1: Joiner
  • 796 Views
  • 1 replies
  • 0 kudos

Resolved! Can't find invoice for phone ordered from O2 shop

Hello. I have ordered phone, but put wrong email address. When i changed email, i did not get the invoice/receipt for the order that i made. Where can i find/get this invoice, please? Thank you.

Dragonika by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos