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Forum Posts

Resolved! Not Registered on Network

Had a new Samsung Galaxy S21 Ultra 5G phone for 3 weeks. Did SIM Swap and has been working fine until yesterday. Got the message Sim1 not allowed and when trying to make a call the message 'not registered on network'Re-seated the sim in the sim tray ...

SBridge by Level 1: Joiner
  • 1842 Views
  • 2 replies
  • 0 kudos

View and download past bills

Hi!Am I going crazy? I can't find where I can view and print my older bills on the website. The latest bill is there, but where are the bills for the last few months?Thanks for your help.DC

DC2 by Level 1: Joiner
  • 2705 Views
  • 15 replies
  • 0 kudos

Resolved! Why is my Phone Bill so High?

Hi, I upgraded my phone last month on a £35 a month contract. My bill for this month is £43, the additional £8 being VAT added on top which I have never had before. Why have the contract advertised as £35 if you are then going to actually charge £43?

Emma211 by Level 1: Joiner
  • 2210 Views
  • 4 replies
  • 0 kudos

Resolved! Damaged SIM card

I've damaged my pay monthly SIM card and need a new one how do I get this this sorted , thanks

Ronn1996 by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Quality of calls

When I’m on calls it starts to make me sound like I’m underwater or like a robot or squawks in the listeners ear!!! Its random and to various different callers. It’s doesn’t always with the same person every time. Only randomly! Some days it happens ...

Query3 by Level 1: Joiner
  • 799 Views
  • 4 replies
  • 0 kudos

Resolved! O2 refresh unlimited 10GB

Why was my account upgraded to O2 refresh unlimited 10gb when I never requested it ? Is this an automatic service upgrade?

SuzanneQ by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos