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Resolved! I can’t see my contacts stored on my SIM card.

Hi I have upgraded my IPhone 10 to IPhone 13 Pro today. I have my personal phone on the Esim which has transferred across fine. The issue is with my inserted sim as i can’t see these contact phone numbers when I search. The inserted sim will be my wo...

Resolved! Returning an upgrade to exchange

I collected my upgrade phone yesterday but didnt realise how small it was going to be when ordered.I would like to return it and exchange to a different phone but keep my tariff package.Cant seem to find a place to chat to anyone.It says if bought on...

Resolved! Need a Proof of Purchase

Hi, I recently upgraded my phone and got a Samsung. As part of this, I can claim some money back from Samsung, but need to provide a Proof of Purchase which contains all of the following 3 items: Date of Purchase, Retailed Name, and Model.Out of the ...

Resolved! Network offline

My phone has been working all day then all of a sudden I cannot call anyone I got an extention till Friday to pay my bill but yet all of a sudden on a Wednesday I can not make calls after being able to all day

WhatsApp does not work with 4G

I have turned off and turned on. I have deleted the app and reinstalled. I have had O2 replace the sim. I have upgraded my phone to an iPhone X. I have tried to check I have the latest version of WhatsApp loaded. My data roaming is on (other function...

Resolved! Where is my order

I received an email on Monday saying my order would be delivered today. I work nightshift and have stayed awake all day today waiting for my delivery. No email from DPD but I don’t always get an email from them when they’re delivering anyway, just wo...

Resolved! no outgoing calls

I have 3 phones 2 IPhones And 1 Andsroid on O2 and all of them won't call out. I did a software update and network reset but nothing. I'm at the end of my tether here as its been 2 days without being able to call out. All I get when I live chat is ca...

Resolved! Click and Collect

How long does it typically take for a click and collect order to be ready for collection

Resolved! Sim hasn’t swapped as expected and I seem to have no network on either phone now?

How I can I check which sim I swapped to? Worried it’s a simple typo mistake

Resolved! how long does it take to port my number across?

Hi everyone Hopfully youve had a good xmas, Right ive changed over to o2 on the 21st of December and I still am unaware as to why my number has not been ported and why I have to ask the community rather than actual o2 staff that three had over a onli...

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