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5G stopped working

Hi I have recently had an issue with 5g and can’t seem to find an Answer so any help would be great. Last week I had 5g appear on my phone for the first time in my home and was using it with no issues. I then came to update my contract which is now u...

Resolved! Galaxy S10 sometimes can't accept calls or text

I just bought an S10 and very rarely, when it's in standby, people will get in touch saying they've been calling and texting but can't get through. The phone shows no attempted calls or texts in its history. As soon as I attempt an outgoing call or t...

Resolved! No signal

Hi I have just received my new upgrade and got a new 5g SIM card I am still using the same number and that but there is no signal on my phone

Resolved! using a galaxy watch on google pixel 6

i am thinking of upgrading from a samsung s20 to a google pixel 6 . will the galaxy watch including health apps still work , i have read reports that samsung health dosent work on a non samsung phone

Resolved! o2 volt

Any one activated the volt thing if you're a customer with both virgin and o2? Supposedly meant to be ''supercharged'' their words not mine...ever since activating it my phone is slower, its mainly on 3G (now can't seem to get 4G), my signal is bad, ...

Resolved! Call Diverting

Hi i have tried lots of thing but can not get my android phone to send calls to my voicemail when i am busy on a call - my call forwarding just constantly says disabled and will not let me change it. Even 02 customer services could not help me. any i...

Resolved! Request new number

Hi I would like to request to change My number please

Resolved! recently moved house no signal

hi I have re entry moved house and am receiving no mobile signal whilst at home, this is impossible to cope with as I have to be contactable. it has been suggested to try the 3g option, this did not work. I need a solution as I am tied into contract

SMS text to Premium short numbers not working

I used to be able to text premium numbers no problem but stopped working about a month ago. I have a spend cap but I have not spent any of that recently. I cannot send SMS to any short premium numbers even after contacting O2. I have rebooted my iPho...

Resolved! Credit Check Fail.

Hi, I recently joined you O2.My intention was to bring two numbers to the same account on Sim Only.Less than an hour after passing a Credit Check for my first number I failed one for my next attempt on another numberI emailed the people at Credit Ref...

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