Get tech support for your O2 issues

Resolved! S21 Ultra with ROM set to EUX, so no over the air updates

Hello Everyone. I have purchased a S21 Ultra today (not via O2). The phone works correctly, apart from being unable to receive over the air updates. It appears that the ROM is set to EUX (European Union) and not the UK I have tried performing a facto...

Resolved! Correlation ID

Hi, My Gmail account got hacked and I have been charged almost £500 on my account. In order to make a claim through google play I need a 'Correlation ID'. Can someone please help !!

Incorrect Email address on account

Hi i have already rang to sort out an incorrect email address set up on my account but this still not correct can someone please sort this out

I am in a Volt prison loop. How do I get out

I am absolutely at the end of my tether with O2 and Volt. I was moved to Volt by Virgin media over a month ago and both my Virgin media fibre account and new O2 phone account are in my name and registered to the same address. Virgin media doubled my ...

Resolved! no mobile data activation on 4G

I get a 4G signal but when I try to use it I get this message 'could not activate mobile data network' I can access 3 G no problem. This 4 G problem happened with a previous phone a 5S and now with an iPhone 8. How do I sort this out as half an hour ...

Resolved! My phone has been cut off

Hello, my phone has been cut off, I made a promise to pay on the 13th of April so assure this didn’t happen as I have outstanding of one months bil, I rang twice to ensure this didn’t happen, but they’ve cut my phone off, my phone number isand my nam...

Resolved! Recovering pictures from an old Nokia 3220

Hi there, I'm not sure if this should be in tech support or "Other Devices". I'm trying to recover some pictures from a Nokia 3220 belonging to my wife's aunt (she's 87). A couple of the pictures are of her husband who passed away a couple of years a...