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Resolved! Data allowance

Help!!! We’re in France and our Data allowance hasn’t changed since we left the UK over a week again. I know we can use the Telefonica masts over here but our data allowance isn’t being updated and we don’t want to come home to huge bills!!! We’ve tr...

Resolved! New sim not working

Bought new iPhone SE. Sim supplied didn't work so installed one from old iPhone 5s. This worked but no 5G.So asked O2 for new sim. They agreed to do this but then removed my signal.I have no idea when I will get the new sim so am at a bit of a loss a...

Resolved! Will the mobile phone balance be lost if I transfer the sim into a new phone?

Will the mobile phone balance be lost if I transfer the sim into a new phone?Is the mobile phone balance linked to the sim or the mobile phone that I topped on?

Resolved! Spain Data

Hello, I am in Spain and my data will not work. I have travelled to Europe this month before and everything has been fine. I have even added a bolt on and nothing will load. What can I do? Thanks

Resolved! Wrong phone number

Hi, I recently switched to 02. My old phone number seems to have moved over, but when I send text messages they are from the temporary I got while I was being moved over from Giffgaff to 02 so the recipients don’t realise the messages are from me. Ca...

Resolved! Does Sony Xperia 10 II have?

Does my Sony xperia 10 II have wireless charging on it? And if so how do o get the setting to turn it on.

Resolved! The site has been down for several days

HiI am a monthly paying customer, I have recently upgraded. I have been trying to login to find a message prompting "sorry there seems to be a problem", this has gone on for several days. I have been trying to add discount on my monthly bill through ...

Resolved! PAYG sim has been deactivated???

Hello, I had a phone number which was admittedly inactive for a prolonged period of time with a desired easy to remember number. I now would like to use it but the SIM is no longer active in my phone? Is there anyway for me to retrieve my number or i...

Resolved! New Customer

Hi, I placed an order for a device and sim plan 2 days ago. It said it would take 48hours or maybe less but its been over that and still no email or text either confirming or rejecting my application but payment has been taken. I got an email saying ...

Resolved! Call duration

Whenever I am calling someone, my call automatically ends at exactly 2 hours. Is there any way to stop this happening?

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