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Forum Posts

New phone set up for minor

New phone set up will not let me get past “update restrictions”

SK11 by Level 1: Joiner
  • 438 Views
  • 8 replies
  • 0 kudos

Extra charges

My son has been buying things on Xbox and adding it on to his contract. Is there any way I can stop this happening please?

Foz1111 by Level 1: Joiner
  • 271 Views
  • 3 replies
  • 0 kudos

My number shows still processing

While moving my primary number onto new contract, O2 deactivated my primary number, I had to get it re-activated last week, and now its now showing on their system. Keep saying they need to process the number again in order for me to migrate it onto ...

Shameer by Level 1: Joiner
  • 359 Views
  • 3 replies
  • 0 kudos

Resolved! Switch off VM when in SE Asia?

Please advise how I switch off my o2 Voicemail, whilst I am in Vietnam for the next plus 3 months...(iPhone SE first gen)I am using my eSim for a local number, and in country calls/data. I currently get 2-3 rogue/sales calls a week from the UK, which...

MrMcG by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

O2 Audible Extra cancelled but still active with Audible

Hi, Hoping someone might be able to help. I had a 3 month free trail to Audible via O2 with an O2 extra which started on the 1st April and ended on the 30th June. This was activated fine with Audible and I cancelled the O2 Audible Extra on the 1st Ma...

ewin42 by Level 1: Joiner
  • 393 Views
  • 4 replies
  • 0 kudos

Resolved! Abroad use

Hi I’m going to Spain at the end of August beginning of September. I need to ensure that I will have useable data and how much this will cost. could you please let me know what I can use abroad based on what I’m currently paying or more options so I ...

Lilsid52 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Bad signal at home

Hi, we have terrible signal at home in an area where it says we have good signal. Its so bad we are thinking of changing networks. The irony is it used to be amazing here for 02 and I switched to o2 because my partner is on 02 and he always has amazi...

tattyhunt by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Premiun numbers

why can't i text premium rate numbers Allen [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Allen1 by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Slow data speed

I've recently moved to a new house and I'm experiencing extremely slow internet. It takes 10-20 minutes just to load a web page. What can I do?

Lahiru by Level 1: Joiner
  • 430 Views
  • 5 replies
  • 0 kudos

Phone signal in house

I get really bad phone signal in certain rooms in my house - one of these being my home office. I need to make calls for my job so it makes it really difficult. Is there anything I can do to improve this?

Lauren33 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos