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Using phone abroad

Am currently roaming in the US, but cannot connect to a network. Using an iPhone 11, and worked fine across Europe in the summer. I turned off voicemail few days ago using #O2## and have upgraded my tariff to allow me to use my phone here. O2 can’t f...

AK1978 by • Level 1: Joiner
  • 1198 Views
  • 5 replies
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Resolved! No service SOS

I am currently in the USA and I have had no signal since I touched down. I purchased a sim only travel one to cover me the lady on the phone told me this one would work now I’m stuck with no sim with no data… please could someone help????

Char06 by • Level 1: Joiner
  • 1973 Views
  • 3 replies
  • 0 kudos

Resolved! phone repair

My phone is going back for repair,can i remove the sim card so i can use in a spare phone while it is fixed

Rainy by • Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Security codes

I need to access my o2 but o2 send my security codes to my 4g sim in a router ???

Lapsylla by • Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! I need help!

I’m basically just wondering what and where the payments would land really? As I’m seeing that there’s a 4 week delay and more on the new iPhone’s… so would I be already be paying for the phone even if it hadn’t even been given too me yet or would I ...

Declan4 by • Level 1: Joiner
  • 1137 Views
  • 6 replies
  • 0 kudos

Resolved! Apple watch

Hi, I bought an apple watch with O2 paying monthly. The watch has stopped working - i am unable to swipe up or down or left or right. Please can you advise me what i can do now? Thanks Andrea bown [Removed] accpunt no [Removed]

ABO1 by • Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Owed compensation for zero service for 2 months

From June 5th to august 12th i had zero service at work. After many calls and complaints i was offered £102 compensation. It is now OCTOBER and the credit has STILL not been applied. I have been an 02 customer for almost 15 yrs and never have i had t...

Barry7054 by • Level 1: Joiner
  • 813 Views
  • 2 replies
  • 0 kudos

Apple Watch S7 data plan issue

Hi, please can you assist me. I purchased an Apple Watch S7 Cellular from Apple Store. I’ve had issues in setting it up via my O2 contract. Initially I was met with a fault code 14. Having visited the O2 store and been redirected to contact customer ...

Obi by • Level 1: Joiner
  • 573 Views
  • 2 replies
  • 0 kudos

Resolved! No Caller ID

Hi guys!I know there have been a few posts regarding this on the forum that have been sorted by O2 account reset, I have been contacting customer services now for over 10 days and they have not helped at all. I have factory reset phone, had new sim c...

Kelsey2712 by • Level 2: Apprentice
  • 2560 Views
  • 12 replies
  • 0 kudos

Resolved! how to active my new sim card

I bought a new o2 card ，I bought a voucher to top up it.And then sent a email said i can use it，but i still can‘t use it.

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