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Sim to Esim disaster

Upgraded to Esim, went to scan the QR code but my phone has no signal as my old sim has been disconnected already. Went onto "chat" but was told I need to download the 02 App - but I can't access anything because my old sim has been disconnected. So ...

Couldn't send message

Hi, I wanna get my PAC code so I tried to send message to 65075 and it said failed. please let me know if I get my PAC code through another way.

Activating Audible membership - giving error

Hi there, I have just renewed my sub and selected the Audible Extra - (I have had this extra in the past, and cancelled after the 6 month free amount) I have selected to Activate it and after selecting my account get sent to a page that says on:Activ...

Remaining tariff

Hello I do not have any remaining tariff, I have now followed the step by step and upgraded my tariff to £15 however it will start on the 28th of September and I cannot stay so many days without data, could you please advise what should I do in this ...

Roaming

I am in the USA & I can't receive text messages what can I do

Galaxy Watch Ultra does not work correctly

i am having issues in that you cannot send or make calls/texts through the watch. Tried everything including calling O2 numerous times and visiting a local O2 shop but no-one can help. Been waiting most of the day for technical team to call me but st...

Resolved! Monthly Plan Upgrade - More than 24 hours, eSIM not working/No network connection

HiI moved to a new plan yesterday morning, I've had no network connection since then. It has been more than 24 hours.Spoke to someone in tech support and they told me that I was using the wrong eSIM. When I explained that I had installed the eSIM tha...

network issues and call drop out

Hi all,For as long as I can recall network coverage and signal has been excellent at my home address. Around a month ago myself and a whole load of neighbours on O2/GiffGaff started experiencing problems with persistent call dropout and loss of signa...

Moving to Australia want to keep UK mobile number active

Hello, I am due to move to Australia in September 2024. I have had the same mobile number my entire life and do not want to lose this. I currently have a rolling sim PAYG (contract is fully paid off) so I have no ties to paying anything back. Is ther...

My o2 app problems

I got a new SIM with o2 but transferred my old phone number onto it but now when i try to log in to the My o2 app it shows the temporary phone number i was given and now i can’t log into my app or the website? I contacted customer service and they di...

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