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Sim network PIN blocked. enter SIM network PUK

@Martin-O2 & O2Community hello, I've been struggling to use a Virgin Mobile SIM on a Samsung S8 device, which is on an O2 contract. I've seen online that others have had similar issues, and I've been liaising between O2 and VM. I have the message "SI...

4g calls turned off- o2 has turned off 4g calls

I have had a reoccurring issue with message:4g calls turned off- o2 has turned off 4g calls my phone is unusable. The fixes suggested elsewhere of restart phone do not helpi had a sim swap in o2 store. That fixed the problem for around 12 hours.How d...

Resolved! No internet, I have top up yesterday

hello, My tariff was 30 pound per month but yesterday I changed with 20 tariff per month but nothing happens so I too up with 30 pound and my internet started to work again. This morning my internet stop to work and I went on my account of O2 and saw...

Terrible signal coverage

Hello!I am currently in Bedford and I have a terrible network coverage. In our area it's been like that for months and no one is doing anything to improve it, not sure why! It is not just me - it's my husbabd with his phone, a friend of ours when he ...

Resolved! Signal issue

I have been struggling from signal issues lately . At first I thought it was the places I have been to but now literally every where I always get signal problems. I turn my phone off and on and my date as well but that doesn’t work at all and it sudd...

Resolved! Samsung A22 not showing notifications

I have just bought the Samsung A22, usually I get the Samsung S galaxy range phone. My new phone is not showing notifications on the status bar,or on individual badge icon. So I am not aware, if I have a text or missed a call. On the S galaxy range, ...

Resolved! replacement iPhone will not connect to 02

Just received a replacement phone from 02 on 02 insurance. iPhone 13. This phone is denying access to 02. Have restarted, updated IOS and also tested SIM in a other phone (it works). Seems like it is an issue with the handset we have been sent which ...

Resolved! Blacklisted phone

Hi, My sister in law gave me samsung s9+, she bought it long ago from previous owner back in Poland and phone was working fine, but when I tried to use my o2 sim in uk it turned out that phone is blacklisted, is there any way to find out which carrie...

Resolved! Balance decreases

Balance decrease even though phone not used why?

Resolved! Network coverage

Minimal patchy coverage in an area where tracker says coverage is excellent for 3 months now. I get the message below re current problems. Message hasn’t changed for 2 months except the predicted fix date moves on every day so it’s exactly 2 weeks in...

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