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Resolved! O2 Return

Hello, I took out a mobile device plan contract, I changed my mind before the 14 day period and sent back the device for return. Got in touch with O2 but they keep saying that they don't have it, even though it was sent to the correct address. Could ...

Resolved! No signal - phone not allowed

Ported my number to o2. Now my phone does not connect to the o2 network.the phone (iphone Xs) works with all other networks but o2.had been for prob. 5 years with Three before, never an issue.can somebody HELP?

Resolved! Using *#62# to see call forwarding status yields an unknown number

My partner is a paranoid old soul, so she looked up how to see the call forwarding status of her phone and when she did it came up with a number ending *078. I did it on my own phone, and it yielded a number ending *901, which seems to be the long fo...

Resolved! Extra charges

How do I cancel a disney charge of £9.99 on my bill wjich I dont use

Resolved! Moto G7 Power and Wifi Calling

I have a MotoG7 power and am trying to set up WiFI calling on a Pay Monthly contract.I am unable to find anywhere on the O2 site tp activate this even though the documentation says it is possible. There is no option on the Phone event though others s...

Apple Watch reference code 10

I cannot get my mobile data set any moreI called 202 and quoted the reference code but the person on the line had no idea what was going on.I have seen some threads from a year or two agoany solutions please?i still pay thanks

Resolved! Voicemail, Customer Services and call disruption

Hi,The past 2 week my mobile keeps cutting voice calls off approximately 1-2 minutes in. I have notifications that I have Voicemails but when I go to ring 901, the call immediately ends. I tried to ring Customer Services today on 102, it immediately ...

Resolved! Wifi connectivity

My iPhone 7 is showing as connected to my home wifi in settings but the internet is not working properly on it. It’s fine when I switch to data and all other devices in the home are connecting to the internet fine via the same wifi, what could the is...

Resolved! WiFi calling on change of phone

I have put my sim on a I phone 12 pro and my WiFi calling is not workingi have checked the settings

Resolved! Weeks of dropped calls.

Since the beginning of March we've been experiencing poor voice and data services at home. Struggling to get to the end of a call without it being cut off at least once. Internet is very slow once I leave the safety of out wifi. When checking network...

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