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Not receiving any One Time Passcodes

I can no longer receive any OTP - they’re not coming through from my bank, from HMRC or the NHS app. O2 Customer service advised reset network but that didn’t help. They also thought an age restriction might have randomly been put on my account. That...

Resolved! My daughter has gone missing I need to track last call made

How do I check what the last number dialled for my daughter's telephone via check via virgin mobile. Just swapped to 02. Pls help my o2 app

caller ID is ON yet suddenly can't get thru to numbers which don't accept calls without caller ID

Hi. I've been ringing my mother in USA on the same number for 25 years. The past couple months I have not been able to get through; instead I get an automated message saying "This number does not accept calls without caller ID." My caller ID is switc...

No service after number swap

Hi. I cancelled one o2 account and created another - both sim only. On Thursday I rang o2 to ask to swap my number to the new sim / contract. They said they would close my old account & move my number across in 24 hours.Today I’ve woken up with no si...

Data on watch

@O2Lisa a you help. I had to reset my watch and now getting error code 14. No one seems able to help me - this be reset to home and watch - such a pain to do - but still no use

Resolved! O2 took money from my account even when the transaction was deflind

I’m on my first O2 monthly plan and just put my card into the app. After confirming my card, the app declined the transaction and asked me to try use a different card. I tried this process again with the same card with the same results. However when ...

Resolved! PAC numberd

How can I get someone to tell me my PAC NUMBER

Sim network issues

Hi an advisor yesterday advised me to replace my sim due to the fact I’m unable to receive sms text messages, however I have woken up today with no signal whatsoever. Shouldn’t I receive my sim in hand before you leave me disconnected especially with...

Number not ported after 2 days

HI, My old phone has no service, but the new phone does not appear to have ported the old number.I've rebooted three times.

Resolved! RARELY ANY DATA CONNECTION

For over a year now (since the new boxes were put into our streets) it is rare to use any data as there are still problems with the masts (wording from the network/data site)Many of us have had to have wifi added to our homes (yet another expense) wh...

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