Get tech support for your O2 issues

Port request

I submitted a port request to keep my old number on the 28/12/22 at 15.00 The information on O2 website said submitted before 17.00 it will take 24hrs.HIt's now the 31st and I have no phone line. My old line is also dead. I am Military and on standby...

No signal

Hi, I haven't got any signal on my phone, I have turned it on and off. Updated it and also used your signal area thing and that's says its fine. I've had no signal since yesterday please help

O2 Netgear Nighthawk M1 mobile router

Hi, I recently got the above mobile broadband as the only wired boardband available in my area is 3mb at the moment. The o2 is unlimited data and goes to 50mb but any time I login to a online game like New World it will not connect.. Any way to allow...

Number transfer

@O2Sarah I have requested my number from gif gaff to be transferred to my o2 contract, I have filled the form out a few times and rang yesterday and was told it would be transferred by 6pm today, however it’s still not done, is there any issues with ...

Resolved! No O2 connection after mast removed

I had O2 4G connection for years. The mast has been taken down now and I have no 02 connection on my phone. I was credited last month and told it will be ok as they are searching a mast placement, but no mast and no signal of any kind. I have to use ...

Resolved! My new sim

I have been sent a new Sim card: I have put it in and text ‘SWAP’ to 20220. The message will not send! All my other messages will send as normal. I have put the card in and out- still nothing

Resolved! WiFi Calling Compatibility non-O2 Xperia 1 iv (XQ-CT54)

Hello Community, I'm considering switching to O2 but I do require my current phone to be supported for WiFi calling. Is there any way to know for sure if the phone will work with WiFi calling on the O2 network? The phone is an Xperia 1 iv 5G "dual"-S...

Resolved! Lenovo m10 plus

I have had this device since christmas and every day it freezes and has to be reset or today it's frozen completely and I can't do anything with it at all. I've contacted lenovo support who have gave me some advice but said they can't do anything as ...

Conference calls

Why can’t I do conference calls anymore I was able to do it before Xmas now no

Resolved! not receiving calls

I have been told that my phone would not connect. I turned it off and on and all was ok. This has happened quite often since moving over to O2. I have tried a different phone and it is the same. I have never had this problem with my previous provider...

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