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Forum Posts

Network issues

My phone calls keepdropping out of the phone even rings in the first place, saying call failed.

HB5 by Level 1: Joiner
  • 444 Views
  • 1 replies
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Resolved! IMEI NUMBER

My granddaughter has smashed the screen on her iPhone 12,I am hoping to claim through my house insurance, but they are asking for the imei number

Cindy1 by Level 1: Joiner
  • 450 Views
  • 1 replies
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Mobile service not setting up

I received my Apple Watch series 8 from o2 yesterday. No matter what I do it won’t connect to my mobile service. I have spent 3 hours being passed from one person to another with no resolution. Now it looks like I’ve ended up with multiple data accou...

'Show Balance' messages

An unusual question ... when I was in Egypt recently, I tried to draw a very small sum of local currency from an ATM using my UK debit card. The transaction failed, with a message 'timed out by issuing bank'. Then I got an SMS on my phone from 'Show ...

MM22 by Level 1: Joiner
  • 536 Views
  • 0 replies
  • 0 kudos

Cannot receive text messages !?

Hello I moved from giffgaff to o2 on 16/12/2022 and the sim is activated on the same old number on 20/12/2022 since the new o2 sim is activated i can make calls and receive i can access internet i can also send text messages but cannot receive any fr...

GGN by Level 1: Joiner
  • 1424 Views
  • 7 replies
  • 0 kudos

Resolved! Samsung Galaxy S20+ swollen battery help

I’ve not used my Samsung Galaxy S20+ in a long time due to it being damaged due to me dropping it and completely killing the screen. I just put it away in a drawer because I couldn’t wipe my data off the phone and didn’t feel comfortable recycling it...

Oxygen87 by Level 13: Prompter
  • 1187 Views
  • 1 replies
  • 0 kudos

Resolved! International top up

We purchased an international roaming account and want to top it up, but the website won’t accept a non-UK address - how do we get around this?