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Resolved! Accessing my account

I am unable to access My02. I keep getting a default message saying that as I am new to 02 I am not able to get access yet. I have been a 02 customer for years! How can this be rectified because at the moment I cannot see my bills or any other accoun...

Hillwest by • Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Resolved! transferer old number to O2

I have received new O2 sim card and have PAC number. How can I change number of my new O2 sim to my old number?

RB2023 by • Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

I have bought more data and it has not been added

Ralee by • Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! Network issues

I am unable to make or receive calls a message comes on the screen saying Not registered on network, any ideas unable to get help from 02 all the customer services centres are closed.

Error 106

@O2Sarah-I’m struggling with error code 106. Trying to set up an apple phone XR and a Apple Watch SE. Are you able to help please?

drew7 by • Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! "Add a contact number" and "Contact number already associated with another user" error

Hi I have recently upgraded to a Virgin media O2 account and was issued a new SIM included in the contract, customer services has transferred over my old number to the new SIM but now when I try and login to "My O2" I am confronted with "Add a contac...

Chris-p by • Level 1: Joiner
  • 2287 Views
  • 5 replies
  • 0 kudos

Resolved! Why does my 5G phone not connect to 5G?

Hello. I have a 5G enabled phone. My husband has exactly the same phone but is on EE. On several occasions recently my husband's phone has swithced to 5G and mine hasn't. Is there any restrictions on the O2 network that are stopping my phone from con...

Lesley_1 by • Level 1: Joiner
  • 9366 Views
  • 3 replies
  • 0 kudos

Apple Watch Series 8 error 90

I recently swapped to O2 to have my Apple Watch set up with Cellular but every time I try to set up Mobile Service I’m asked to add the plan for £5 and I always get the error code 90 pop up after selecting the plan. I’ve tried phoning O2 and been in ...

Emile by • Level 1: Joiner
  • 1318 Views
  • 9 replies
  • 0 kudos

Apple Watch error code 90

Hi, just bought an Apple Watch with cellular data, tried to set up mobile data but I keep getting Error 90. I specifically bought the watch for this purpose. Can anyone help?

Mandy19 by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos
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