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SIM won't work abroad

Hi I am currently in Australia and cannot connect my O2 SIM to Optus AU network. I have tried to reboot, toggle flight mode, reset network settings, data and roaming is on etc etc. I have the travel inclusive zone bolt on which covers Australia. When...

Rab04 by • Level 1: Joiner
  • 342 Views
  • 3 replies
  • 0 kudos

Lost phone - request for phone to be tracked

Hi there, I was recently involved in an incident which resulted in me losing my phone. The phone was running out of battery and subsequently died. Due to the nature of it, I had to quickly get a replacement phone and SIM. For obvious reasons I'd love...

Unable to order Black Friday contract - Site issues

Hi there. So I was attempting to upgrade by going to a new contract. Specifically I was wanting to do this one Samsung Galaxy S24 5G (256GB) (Marble Grey)48 month contract125GB Data£10.00 upfront£29.16 monthly (13.16 + 16.00 airtime) To be clear, thi...

Convert to eSIM now phone showing as BLOCKED on O2

Hi, This evening about 8pm I decided to convert to an esim via my iPhone 16 Pro Max from O2. I also have a iPhone 15 pro Max with with the same O2 account. Now one plastic sim seems to have changed number with the other sim and the phone I was conver...

Gerry13 by • Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Data dropping in and out since 5/12/24!

Hi, unless at home on WiFi I’m spending most my days since 5/12/24 with no data, not just at home, when out at work in Edinburgh area also, this has been days now and I’ve visited o2 shop and they said it might be a mast issue, called up o2 they said...

ChloeM93 by • Level 1: Joiner
  • 218 Views
  • 3 replies
  • 0 kudos

Voicemail

How do I cancel my voicemail? I have phoned 1760 and it says it’s deactivated my voicemail but I am still receiving voicemails.

Sweetpea2 by • Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Charging

My iPhone isn’t charging has anyone got any ideas why this could be? I have checked if there is fluff but there is not

Bethjh97 by • Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos

Error 08 or Error 15 on Apple watch

I’ve had an issue since 20 September 2024 had an Apple Watch Series 9 with Cellular working fine. I get a new Series 10 and can’t setup the line for it. I get error 08 or 15 every time via the Watch app. i spoke to O2, they reset the sim of the activ...

Tithers by • Level 1: Joiner
  • 323 Views
  • 3 replies
  • 0 kudos
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