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Forum Posts

Esim

Twice I was sent a esim qr code and twice it failed to activate trying to speak to 02 on the phone is a joke don’t understand them and they don’t know what there doing

Esim3 by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Resolved! Ann Summers website access

can anyone tell me why I get the following message when I try and access the Ann Summers website...It's not trying to steal or impersonate....It's just an ecommerce website! "This connection is not private""This website may be impersonating www.annsu...

eq123 by Level 1: Joiner
  • 17705 Views
  • 6 replies
  • 0 kudos

Apple Watch Error Code 14

Hi, I am getting an Error code 14 when trying to set up mobile data on my Apple Watch. I have tried calling 202 they told me to rest my Watch and try again, this didn't work. I've been in store, they gave me a new SIM card but still having the same i...

A_bott by Level 1: Joiner
  • 1037 Views
  • 8 replies
  • 0 kudos

iMessage/FaceTime will not activate after port

Hey guys. I ported over from 3 to o2 and this was completed on the 22nd. I am unable to use iMessage or FaceTime as the number will not verify. I’ve followed all the troubleshooting steps and even tried a new sim card but the problem still is occurri...

Suzy2 by Level 1: Joiner
  • 727 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to enable Wi-Fi calling & Apple Watch Airtime - O2 not sure

I have been unable to enable my wi-fi calling on my iPhone 12 Pro, receiving the message "To allow Wi-Fi calling on this account, contact O2". I have also been unable to activate apple watch airtime through the watch app receiving the message "Your O...

Matt33 by Level 1: Joiner
  • 1839 Views
  • 14 replies
  • 0 kudos

Game needs download 1mbps we have but wont work

My son invested in a game which requires 1mbps to work and we have download speed of 8 but it wont work. His friends say we need to ask o2 to lift the download cap. We are on unlimited data so how do i get the flow to allow his game to work?

Sax by Level 1: Joiner
  • 444 Views
  • 3 replies
  • 0 kudos

Resolved! App not updating data usage

Currently in France so need to keep a check on usage but this month app isn’t updating what I’ve got left.

BK123 by Level 1: Joiner
  • 1338 Views
  • 4 replies
  • 1 kudos

Resolved! Blue light

How do I add my blue light card to get discount?

Dawn13 by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos