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Resolved! Not receiving text messages from one number

I am not receiving text messages from one number. I have checked I have not blocked them. We can still call each other and I can text them but they can't text me, message fails. I have tried deleting contact info and readding on both phones. Can anyo...

Incoming calls showing unknown

Hello!I've found within the past week all my incoming voice calls have been showing unknown, even ones from people saved in my contacts. I'm using a xiaomi note 12 pro.Recently there's been a phone mast down in our area which means I haven't had any ...

Upgrading whilst abroad

I’d like to upgrade my tarif (sim only) but I’m currently abroad (in USA). Can I do this without any problems?

No messages

since I’ve changed to O2 I can’t send I messages my phone defaults to texts but they say they don’t send too

Resolved! O2 payg Not receiving incoming calls or texts

I can make outgoing calls and send texts, but not receiving calls or texts. Mobile data works fine. - tried resetting phone- tried sim in different handsets- tried in different locations (cities)- cleaned sim- done Sim Swap to new sim- DND is not ena...

Unlocking samsung S7

Wanted to use my old Samsung S7 with non O2 SIM but seems it's still locked to O2 and I just keep going in circles trying to get it unlocked. Mind I cannot make any voice calls which O2 seems are only offering if wanting to get in touch with customer...

Resolved! sim

How do I order a new sin with my phone number? my sim has stopped working can only use my phone on wifi calling tried turning it off and on etc etc

Resolved! Upgrading

I was originally I virgin media customer But I have now moved over to 02 My contract ended with virgin so I have upgraded with 02 to a newer phone and aire timeMy question is my phone will come on Monday Will it come with a new 02 sim or can I use th...

Resolved! How to cancel bolt on

I have used all my data and I thought getting bolt on would give me extra data but it hasn’t I’m trying to cancel but don’t know how

How do I get my old number back?

I changed to O2 earlier this month and specifically stated that I wanted to keep my number. They've issued me with a new number. This has left me unable to access my online banking due to not receiving the verification codes. When I rang them up, the...

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