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Forum Posts

coverage poor

Despite the O2 website saying coverage at my postcode is good, I am having difficulty with it at home. It has never been great but workable but this last week or so, most of the time I have zero coverage in the house. Any help?

soosers by Level 1: Joiner
  • 507 Views
  • 4 replies
  • 0 kudos

Resolved! I need my sim activated

I contacted o2 yesterday and received a message stating my new sim requires activating. This has not happened yet .

BS2 by Level 1: Joiner
  • 301 Views
  • 1 replies
  • 0 kudos

Resolved! change email

I need to update my email address but I currently have no access to the address you have for me on your records

vr1 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Virgin Media Transfer

I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there i...

Resolved! Internet

My phone internet is not working. I paid for internet coverage while in the United States but when I choose to use my phone internet I get a message that there is no internet.

Ellen3 by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

How to pay now DD is cancelled

I have changed to SIM only and there is an outstanding balance of my previous contract of £8.60. I cancelled my DD I case you accidentally carried on taking payments so how do I pay you this balance?Gill Davies

Leaver by Level 1: Joiner
  • 372 Views
  • 2 replies
  • 0 kudos

Resolved! 02 cut my network off when talking to me over the phone to 02 about giving me my new number

02 phoned me to give me my new number and mid conversation I was cut off before she had given it to me as I said let me grab a piece of paper first to write it down then suddenly when I said I was ready my phone call was cutt off and I lost my networ...

Sharp by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Phone barred

Due to misunderstanding a phone bar has been placed on my device, it's not been working for three days now and I've spent over 6 hours on help number with various different people who have all passed me off to others before eventually not resolving t...

Unlatching from o2

My partner gave me her old Huawei phone a few years ago, she was with O2 and so was I. I'm now trying Lebara but my phone won't accept the SIM without a code. I applied to O2 for a code and got this message back. Dear Steven Thank you for your unlatc...