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Forum Posts

Wi-Fi Calling

I have poor phone reception at my house, but my phone supports Wi-Fi calling. I have two SIMs. My EE SIM allows calls to be made over my internet connection, but the same does not happen when I use my O2 SIM. What can I do?

Full signal but very slow 4G speed

Hi,I have an Iphone 13 pro with 2 eSIM's, 1 of then is from o2, the other from a provider in Belgium that uses the EE network.When I'm working in central London and out of WiFi coverage I'm getting 6,5Mbps Down and 6,8Mbps UP. Which is reasonable but...

NetEng31 by Level 1: Joiner
  • 279 Views
  • 4 replies
  • 0 kudos

Porting issue

I took an O2 contract out a month ago and provided an EE pac code straight away. It’s been a month now and O2 still haven’t ported my number. I find that nobody is any help, and just says there’s a technical issue and will be resolved within 5 workin...

NiallB by Level 1: Joiner
  • 228 Views
  • 3 replies
  • 0 kudos

Imei block

Long story short I had an imei block put on my phone last Thursday. After resolving the issue of why the block was there I was told he block would be removed (this was Monday) it’s now Thursday and the block is still on my phone. I’ve phone cs everyd...

Nic825 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card swap

Hi I’m getting calls saying me sim will be deactivated due to merger with Virgin media anyone getting these Or is it a scam

JanT by Level 1: Joiner
  • 232 Views
  • 2 replies
  • 0 kudos

eSIM

I have a new phone but it won’t let me transfer in my eSIM and says it’s already active on my o2 app but there is no sim on my new phone

HarveyG4 by Level 1: Joiner
  • 208 Views
  • 4 replies
  • 0 kudos

Samsung cloud

I backed up my phone on the samsung cloud but when I got my phone back from samsung after I sent it way it was a new device and the samsung cloud has lost my photos what can I do?

Katie232 by Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos

Wifi calling not working with iPhone and Toob

I have an iPhone 14, a Toob internet connection and a pay monthly O2 SIM-only contract. I previously used WiFi calling on Vodafone via Virgin Media before switching both providers and that worked fine, and I think it may sometimes have worked on the ...

NH53 by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos