Get tech support for your O2 issues

Resolved! Change of ownership

I don’t know if anyone can help me, as I’m very frustrated.I have called up o2 4 times now regarding change of ownership of my number that has been under my mums name for years (was virgin mobile account before being migrated to o2) and now I’m wanti...

Resolved! Change to esim

Hiya, I would like to change my new sim card to an esim please.

Resolved! Can't merge Virgin Media mobile numbers to existing O2 account login

Hi, I had 2 numbers that were on VM mobile and one number (originally ordered via VM but during the transition to o2) that was directly always on 02, so I already had an 02 account with the mail email we use for VM login also for our O2 account. I've...

Massage

Hi there I have problem with receiving sms from abroad.Are you blocking any numbers form Poland ?

Number transfer not happening

It's now been 3 days since I lost service on temporary and old mobile number during the transfer of ownership (basically transferring my old o2 number to new o2 contract).Customer service is like trying to split the atom ! They use the same phrase of...

Resolved! Unable to make online purchases using Verified by Visa

Hi, I was transferred from Virgin Mobile to O2 yesterday, and the phone and texts are working okay. However, today I have tried to purchase something online with my credit card and the payment was declined by my bank when looking to use Verified by V...

New order generated out of the blue?

Hi all,I just received a text saying my new order is being processed by O2 but I haven't placed a new order? My data allowance seems to have been upgraded but I never asked for this and it looks like I am going to incur a higher monthly charge as a r...

Resolved! Migrating my 02 number from old o2 contract to new 02 contract

Just bought a new phone with 02 contract and been told it is IMPOSSIBLE to move and settle my existing 02 sim only contract. Spent hours trying to sort this with no result. Seems I could get a PAC number and move to a new supplier but not stay with O...

I have 2 O2 sim’s but can only access one account

Resolved! 5G

I’ve had a message saying i now have 5G - i do not want 5G I want to stay on 4G ! I do not want my account changing - how do i stop it?

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