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Resolved! Fixed Dialling

When wanting to use this option on the phone, and so choosing 'ON', the phone then asks for a PIN number before it can action the request. If the user doesn't know the PIN number which is being asked for, or if they've forgotten it, how can this choi...

O2 upgrades 'auto dialler' wont stop calling me!

I'm getting multiple calls a week from 'O2' badgering me about upgrades. The calls are always from different numbers with their locations showing from various cities around the UK. The call is 'backed up' with a txt asking me to contact them. It's ge...

No data

My network has suddenly stopped working, why is this? It’s down on all 3 phones connected to my account

Support Needed for Failed Port-In Request (EE to O2)

Hi,I urgently need support regarding a failed port-in request from EE to O2. The communication from O2 has been terrible—no one has been following up with me, and I’ve had to call at least 20 times to chase updates, only to receive very little inform...

Resolved! New Iphone set up

Hi, I joined O2 about 8 weeks ago on a sim only contract but ported my old number from EE across to O2 and the new number was logged on the O2 account as an alias. This week I got a new handset and havent manged to complete the set up process unfortu...

No network / data

My iphone and apple watch both have no network or data from an hour or so ago. I've checked and it says no issues in my areaI've restarted my phoneI've manually selected o2 Still no luck. Tried the live chat on the o2 app (I can connect to my wifi) b...

Area Codes

I've noticed recently that some of my calls/messages look like I've sent them from a different country, because they've been automatically prefixed with an area code. Even if I'm in the same locality, so there's no need for any different country code...

Mobile Data Drops Out

Hi, Since I swapped to an esim last year my mobile data always cuts off after a couple of minutes. I have to put the phone into airplane mode and then back to normal mode to get it working for a couple more mins. I have reset the phone, reset the net...

A-CS bar?

Hi - phone was working fine on a brand new contract but suddenly stopped receiving data, texts and calls, and it turns out an A-CS bar has been put on my account for no apparent reason by the ‘Corporate Higher Security Team’ (whatever that is) Anyone...

Resolved! Esim disconnection trap

Is there anything I can do other than travelling to o2 shop? I have upgraded to an esim, and been instantly cutoff from the o2 network. I can't login to myO2 with two-factor authentication in place and have no way of configuring esim? Is there a work...

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