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No signal on new phone

I just recently switched to an iphone15 plus and put my new sim in. I am not getting any service or 4G/5G anywhere. I have reset the settings, turned the phone on and off and manually selected my provider, it still is not working.

Bella24 by • Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Data roaming not working

Hello.I am currently in Spain. I increased my monthly data allowance before I left the Uk, but I have no internet unless connected to Wifi

RHV99 by • Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

MY O2 SWITCH NUMBER

I CAHNGED MY PROVIDER FROM EE TO O2 AND I GOT THE pac CODE AND SENT TO O2 ,I CAN SEE O2 SENT ME AN EMAIL WITH A NEW NUMBER BEEN ACTIVATED AND NOT MY OLD NUMBER .IS THAN NORMAL PROCESS AND THEN ONCE I USE IT IT WILL CHANGE TO MY OLD NUMBER OR THAT AN ...

LAUAY by • Level 1: Joiner
  • 213 Views
  • 3 replies
  • 0 kudos

Incorrect usage information in my o2 app

Hi, is anyone else having issue with the my o2 app showing incorrect usage information. For example my minutes used shows 16hrs and if I make a call lasting 2 minutes it updates to 20 hrs? I’ve spoken to customer services and in their system they are...

Age restriction

I've tried to turn off age restrictions online and I'm unable to. Can you help. I have also tried phoning. It doesn't work

Mark1711 by • Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Phone Replacement with o2 insure

Hi, So I've just placed a claim with o2 insure and I chose the replacement option - there wasn't an option to select a specific phone...so does anyone know what the replacement is? Is it just an exact copy of the current phone you've got? I'd assume ...

Jon-Jo by • Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Roaming

Hi, im currently abroad and using eSIM from local provider but would also like to be able to receive sms and calls on my 02 nb -can you please help me set it up

Holidays by • Level 1: Joiner
  • 130 Views
  • 1 replies
  • 0 kudos

Phone doesn't work abroad

EVERYTIME I go abroad my phone doesn't work. I have tried everything to fix it. I have

AnneC4 by • Level 1: Joiner
  • 361 Views
  • 5 replies
  • 0 kudos

Resolved! ESIM not working outside UK

Really hope someone can help me with this. My physical SIM always worked fine everywhere in Europe. But when I swapped to an eSIM it just doesn’t seem to get me access to 4G or 5G outside the UK. I’m on a pay monthly SIM only deal on an iPhone XR. An...

Receiving messages from random Dutch number whereas messages are sent from UK friends and family

Hi, I have just ported from Vodafone to o2 two days ago. I have a weird issue where my friends are messaging or replying me back to my messages from UK numbers that they have been using for years but I am receiving them from unknown random numbers (n...

Mitalee by • Level 1: Joiner
  • 233 Views
  • 2 replies
  • 0 kudos
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