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Data usage stopped working

Hi all.... I need to monitor my household data usage through our 4g data sim/router to stay within O2's fair usage policy limit .... so I check regularly and level of use so far in the month determines whether my boys can download games, stream TV, u...

NanuNanu by • Level 1: Joiner
  • 578 Views
  • 3 replies
  • 0 kudos

Galaxy z fold 3 Faulty and not honouring warranty

I wonder if anyone has had a similar issue and can offer some advice? I have a Galaxy Z fold 3 and the standard internal screen cover coming off happened to the phone. It got so bad it was coming off completely. The outer screen then started playing ...

Garz88 by • Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Galaxy watch

I've just ordered a samsung galaxy 6 and O2 have assigned my mobile number to the watch, so now my phone is useless. How do I sort it out?

peter-t by • Level 1: Joiner
  • 719 Views
  • 5 replies
  • 0 kudos

Resolved! Quickest Giffgaff to O2 switch + *trying* speed on contract sim

I live *slightly* rurally. I have a TP archer mr500 router and an external 4g antenna installed by a professional aerial service who’s been working in the area for decades and so would know where to place/orient it. I was with smarty until recently. ...

B1536 by • Level 1: Joiner
  • 862 Views
  • 3 replies
  • 0 kudos

Resolved! Reminders

I get reminders I have missed a call, it says go 901*55. But nothing happens.I get ask instead for a pin number.The help on this site is no help, it just sends you round a loop, which is pretty disgusting for a national organisation.How do I switch o...

Apple Watch Ultra 2 Sim not working

Hello All, I have just got the apple watch Ultra 2, when setting it up it said that it would take 24 hours for the sim to work and that if it didn't work within 24 hours call 202 with Reference code 08. I have called tech support 3 times so far they ...

Resolved! Getting Mobile Data on a Samsung Phone

Hello all, So basically on my Samsung phone, it says I have 2 GB of data whereas on MyO2 (PayAsYouGo) it says I have over 10,000 MB of data. I also don't know my mobile broadband number which is also frustrating. Help would be appreciated! Taz

Tasnia by • Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

O2 fraud & uk customer service

I reported on 17 July 2023 that an 02 mobile phone account had been opened in my name. I have been through various escalation departments including action fraud, multiple emails to the o2 fraud team, in addition to hours of being on the phone to 02. ...

DavidH32 by • Level 1: Joiner
  • 3091 Views
  • 3 replies
  • 0 kudos

Resolved! 02 WiFi on Underground

Evening all I can't seem to get onto the O2 logon on Virgin media WiFi on the underground, it comes up with a '1010' error message. I've read somewhere about WiFi extra being an option but my phone doesn't connect to it either or even see it. Any ide...

Will2022 by • Level 1: Joiner
  • 1456 Views
  • 5 replies
  • 0 kudos
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